General Information

GTL GreenTechLogistics ApS
Trondhjemsgade 11, 2nd floor, left
2100 Copenhagen Ø
CVR no.: 43539892
Phone: +45 35 81 80 35
Email: pay@gtl.green

Prices

All prices are stated in Danish kroner (DKK) excluding VAT, unless otherwise specified.

We reserve the right to change prices, fees, and surcharges without prior notice, for example due to changes in fuel prices, taxes, road tolls, exchange rates, etc.

Quotes are subject to prior sale and are only binding once confirmed in writing by GTL GreenTechLogistics ApS.

Payment

We accept payment via bank transfer, MobilePay, VISA/Dankort, Mastercard, and PayPal.

Payment must be made in accordance with the agreed payment terms. In case of late payment, interest will be charged in accordance with the Danish Interest Act, as well as any reminder fees.

Delivery and Transport Services

We provide transport and freight forwarding services throughout Denmark and internationally by agreement.

Dispatch: GTL GreenTechLogistics ApS aims to dispatch goods the same day for orders received before 5:00 PM. Orders received after this time will be processed on the next business day.

Delivery: Delivery is made to the address or terminal agreed upon at the time of booking. If the recipient is not present, the goods may be unloaded by agreement or delivered to the nearest freight terminal/pick-up point.

Freight Prices: Freight is calculated based on weight, volume, destination, and any additional services (e.g. express delivery, refrigerated transport, ADR goods, etc.).

Liability and Complaints

Transport is carried out in accordance with the CMR Convention (Convention on the Contract for the International Carriage of Goods by Road) and applicable Danish legislation for national transport.

Our liability for loss, delay, or damage to goods is limited in accordance with applicable law.

Complaints must be made immediately upon receipt and no later than 7 days after delivery, in writing to GTL GreenTechLogistics ApS.

Visible damage must be noted on the consignment note upon delivery.

We are not liable for indirect losses such as loss of profit, operational loss, time loss, or other consequential damages.

Returns and Refunds

As GTL GreenTechLogistics ApS primarily provides transport services and not physical goods, the standard right of withdrawal does not apply, cf. the Danish Consumer Contracts Act §18(2)(1) (services where performance has begun).

For prepaid freight orders where the service has not yet commenced, the customer may request cancellation and a refund. Any costs already incurred (e.g. planning, capacity reservation) may be deducted from the refund.

Privacy Policy

To carry out transport assignments and customer agreements, we process information such as:

• Name/company name
• Address and delivery details
• Phone number and email
• Payment information
• Shipment details

We process personal data in accordance with GDPR. Read more in our privacy policy.

Complaints

If you, as a consumer, wish to file a complaint regarding a service provided by GTL GreenTechLogistics ApS, you may contact:

The Danish Competition and Consumer Authority
Centre for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

If you reside in another EU country, you may submit a complaint via the EU Commission’s online dispute resolution platform:
https://ec.europa.eu/consumers/odr

When submitting a complaint, please state our email: pay@gtl.green

Privacy Policy for GTL GreenTechLogistics ApS

At GTL GreenTechLogistics ApS, we take the protection of your personal data seriously. This privacy policy explains how we collect, use, store, and protect your information in connection with our transport and logistics services.

Data Controller

GTL GreenTechLogistics ApS
Trondhjemsgade 11, 2nd floor, left
2100 Copenhagen Ø
CVR: 43539892
Phone: +45 35 81 80 35
Email: pay@gtl.green

We are the data controller for the personal data we receive from you.

What Data Do We Process?

We only collect and process data necessary to deliver our services and comply with legal requirements, including:

• Name and/or company name
• Address and delivery details
• Phone number and email address
• CVR number (for business customers)
• Shipment and transport details
• Payment information (e.g. invoicing, bank transfer)

As a general rule, we do not process sensitive personal data.

Purpose of Processing

We use your information to:

• Establish and manage customer relationships
• Plan, execute, and document transport assignments
• Provide service and support related to your orders
• Issue invoices and handle payments
• Comply with legal obligations (e.g. bookkeeping laws, transport regulations)
• Communicate about new services if you have consented to marketing

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance (GDPR Art. 6(1)(b))
• Legal obligation (Art. 6(1)(c))
• Legitimate interest (Art. 6(1)(f))
• Consent (Art. 6(1)(a))

Retention Period

We retain your data only as long as necessary:

• Accounting data is stored for 5 years in accordance with Danish bookkeeping laws
• Other data is deleted or anonymized when no longer needed

Sharing of Data

We only share personal data when necessary:

• With partners and subcontractors (e.g. carriers, terminals)
• With public authorities if legally required
• With IT and payment providers acting as data processors

All data processors act under our instructions and in accordance with data processing agreements.

Security

We protect your data against unauthorized access, loss, or misuse through technical and organizational measures such as access control, encryption, backups, and logging.

Your Rights

Under GDPR, you have the right to:

• Access your data
• Rectify incorrect data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent

To exercise your rights, contact us at: pay@gtl.green

Complaint

If you are dissatisfied with how we process your data, you can file a complaint with:

The Danish Data Protection Agency (Datatilsynet)
Carl Jacobsens Vej 35
2500 Valby
Phone: +45 33 19 32 00
www.datatilsynet.dk

Changes

This privacy policy may be updated from time to time. The latest version will always be available on our website.

Last updated: March 18th, 2026

‍